At JoyLovesFashion, we are committed to ensuring your satisfaction with our products. If you are not entirely pleased with your purchase, please review our returns and exchanges policy below:
1. Eligibility for Returns and Exchanges
You may request a return or exchange under the following circumstances:
- Incorrect or Defective Items: If you receive an item that is incorrect, damaged, or defective, please contact us within 30 days of delivery to initiate the process.
- Sizing Issues: If the item received differs significantly (by more than 1.5 inches) from the size chart provided on our website, you are eligible for a return or exchange.
- Lost Shipments: If your order does not arrive within 30 days of the shipping confirmation, please reach out to us for assistance.
2. Conditions for Returns and Exchanges
To be eligible for a return or exchange, please ensure that:
- The item is unused, unwashed, and in the same condition that you received it.
- The item is in its original packaging with all tags attached.
- You have the receipt or proof of purchase.
3. Non-Returnable Items
Please note that certain items may not be eligible for returns or exchanges, including:
- Items that have been used or washed.
- Items not in their original condition or missing parts not due to our error.
- Any item returned more than 30 days after delivery.
4. Return and Exchange Process
To request a return or exchange, please follow these steps:
- Contact Us: Email our customer service team at [email protected] with your order number and a description of the issue.
- Provide Evidence: Include clear photos of the item showing the defect or discrepancy, along with images of the packaging and shipping label.
- Return the Item: If required, we will provide instructions on how to return the item. Please ensure the product is unused and in its original packaging.
5. Refunds and Exchanges
- Refunds: Once we receive and inspect the returned item (if applicable), we will process your refund within 7 business days. The refund will be issued to the original payment method used during the purchase.
- Exchanges: If you request an exchange, we will ship the replacement item to you after receiving and inspecting the returned item.
7. Contact Information
For any questions or concerns regarding our returns and exchanges policy, please contact us at:
- Email: [email protected]
We value your satisfaction and are here to assist you with any issues regarding your purchase.