Cancel Order

At JoyLovesFashion, we understand that sometimes plans change, and you may need to cancel or modify your order. We strive to process and ship your orders promptly to ensure timely delivery. Please review our cancellation policy below:


1. Cancellation and Modification Window

  • Time Frame: You have 4 hours from the time of purchase to request a cancellation or make changes to your order, including adjustments to size, color, quantity, or shipping address.​
  • How to Request: To cancel or modify your order within this 4-hour window, please contact our customer service team immediately at joy@joylovesfashion.com with your order details.​

2. Orders Beyond the 4-Hour Window

After the initial 4-hour period, our team begins processing your order to ensure swift fulfillment. Therefore, we are unable to accommodate cancellation or modification requests made more than 4 hours after the order is placed.​


3. Express Shipping Orders

For orders with Express Shipping, processing begins immediately to meet the expedited delivery timeline. As a result, we cannot accept cancellations or modifications for Express Shipping orders once they are placed. Please double-check your order details carefully before completing an Express Shipping purchase.​


4. Customer Responsibility

  • Shipping Address Accuracy: It is the customer’s responsibility to provide an accurate and complete shipping address. JoyLovesFashion is not liable for orders not received due to incorrect or incomplete addresses provided at the time of purchase.​

5. Contact Information

For any questions or assistance regarding your order, please reach out to us at:

  • Email: joy@joylovesfashion.com​

We appreciate your understanding and cooperation with our cancellation policy. Our goal is to provide you with high-quality fashion items and exceptional customer service.