At JoyLovesFashion, we are committed to ensuring your satisfaction with our products. If you are not entirely pleased with your purchase, please review our refund policy below:
1. Eligibility for Refunds
You may request a refund under the following circumstances:
- Incorrect or Defective Items: If you receive an item that is incorrect, damaged, or defective, please contact us within 30 days of delivery to initiate the refund process.
- Sizing Issues: If the item received differs significantly (by more than 1.5 inches) from the size chart provided on our website, you are eligible for a refund.
- Lost Shipments: If your order does not arrive within 30 days of the shipping confirmation, please reach out to us for assistance.
2. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email our customer service team at joy@joylovesfashion.com with your order number and a description of the issue.
- Provide Evidence: Include clear photos of the item showing the defect or discrepancy, along with images of the packaging and shipping label.
- Return the Item: If required, we will provide instructions on how to return the item. Please ensure the product is unused and in its original packaging.
3. Refund Timeline
Once we receive and inspect the returned item (if applicable), we will process your refund within 7 business days. The refund will be issued to the original payment method used during the purchase.
4. Non-Refundable Items
Please note that certain items may not be eligible for refunds, including:
- Items that have been used or washed.
- Items not in their original condition or missing parts not due to our error.
- Any item returned more than 30 days after delivery.
5. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
- Email: joy@joylovesfashion.com
We value your satisfaction and are here to assist you with any issues regarding your purchase.